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SPECIAL ORDER ITEMS:

NO REFUND OR EXCHANGES ON SPECIAL ORDER ITEMS AND SPECIAL DEVICES. Special order items or custom order items are items which we do not normally stock. To check whether the item is special order item – on the item page - next to “Availability” it shows whether the item is “In Stock” or a “Special order item.” If you need further information on whether the item is Special order item, please email us or call us during normal business hours.

RETURN GUILDELINES:

These are welectronic’s Overall Return Guidelines. All returns must meet the overall guidelines in order for the individual return policy to apply.

Except for Special Order Items,  any other eligible product returns require a Return Merchandise Authorization (RMA) number.  You can request an RMA number by contacting us through email or during normal business hours.

Most products that are NEW and UNOPENED can be returned to welectronics within 15 days, and will be subject to the restocking fees.*

Products that are received by welectronics in any of the following conditions are not eligible for return and may be rejected:

Any product not purchased from welectronics.

Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).

Any product with a missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.

Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.

                Any product from which the UPC code has been removed from its packaging.

Any product that exhibits physical damage. If you received your product damaged, please read our Report a shipping problem article below for guidelines and instructions on how to resolve this issue. This is would not be considered a return.

                Any product for which you have submitted a mail-in rebate.

               Any product which appears tampered, customized or altered in any way.

               Any product that is returned with markings or writing made by the customer on the original box.

*Restocking Fees and Return Shipping Costs

Returns are subject to restocking fees of 15% – 25% of the purchase price and return shipping fees. Welectronics may assess the restocking fee against the customer’s account or deduct the fee from the refund amount on all returns, subject to the Return Policy and any product-specific policy. Welectronics reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.

 For products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period.

*Restocking Fees and shipping fees.

Full Refunds

If you return an item within the item’s return policy period, and in accordance with the Return Policy, you will receive a full refund to the original form of payment* for the items listed below.

You return

You receive

  • Defective items through no fault of your own.
  • Wrong items shipped.

100% of the item’s purchase price AND free return shipping label

  • Unopened items returned in the original condition as shipped.

100% of the item’s purchase price but you are responsible for any return shipping costs

 

Partial RefundsPartial refunds

If you return an item within the item’s return policy period, and in accordance with the Return Policy, you may receive a partial refund to the original form of payment* for the items listed below. Returns for these reasons will require Welectronics Customer Service assistance.

You return

You receive

  • Non-defective items that are returned opened.
  • Non-defective special orders or custom-built items.
  • Unopened items purchased through welectronics that are returned in the original condition as shipped.

85% of the item’s purchase price and you are responsible for any return shipping costs.

  • Opened, non-defective notebook and desktop PCs, tablets, Cell Phones and TVs in original condition.

75% of the item’s purchase price and you are responsible for any return shipping costs

You may receive a partial refund to the original form of payment* for the items l

You return

You receive

  • Non-defective items that are returned unopened and outside of the return policy period

85% of the item’s purchase price and you are responsible for any return shipping costs.

  • Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to welectronics’ error.
  • Physical user damage

Up to 50% of the item’s purchase price but you are responsible for any return shipping costs

Rejected items will be returned to the customer

Returns received in any of the following conditions may be rejected or accepted for a partial refund.

You return

You receive

  • Items not in original condition, damaged, missing accessories, retail box, UPC code or showing obvious misuse not due to Welectronics error
  • Physical user damage

Up to 50% of the item’s purchase price but you are responsible for any return shipping costs

Rejected items will be returned to the customer

 

No Refunds or Exchange.

Special order items and special order devices are ineligible for any refund or exchange. Special order items or custom order items are items which we do not normally stock. To check whether the item is special order item – on the item page - next to “Availability” it shows whether the item is “In Stock” or a “Special order item.” If you need further information on whether the item is Special order item, please email us or call us during normal business hours.



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